Sales & Operations Manager – Incoming Tour Operator to the Nordic Countries

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Would you like to be part of an exciting journey together with a small team of competent, dedicated & passionate colleagues, who create unique travel experiences to the Nordic countries from our office in the heart of Copenhagen dealing mainly with English speaking markets? - then you have the unique opportunity to become our Sales & Operations Manager.

About the position:

As a Sales & Operations Manager for Groups, you will be responsible for managing a client portfolio and new potential clients, and also the operational aspects of the Groups, ensuring seamless execution, exceptional quality, and financial success for each itinerary.

• You will be part of the small Sales team in central Copenhagen, where the office language is English.

• Responsible for managing a client portfolio and new potential clients, and some travel is to be expected.

• Tasks include creating tour programs in Scandinavia / Nordic countries, including designing itineraries, pricing and finally operating any confirmed bookings, according to client’s needs.

• You will be in regular contact with our overseas clients and local suppliers.

• Update NITRO system with supplier rates and conditions & negotiate with suppliers where needed to secure the best products at the best possible prices, ensuring high-quality options for clients.

• Ensure that projects are invoiced correctly as per communicated proposals and update Nitro with relevant invoices/credit notes created in external accounting system.

• Handle any incorrect supplier invoices received & follow up with suppliers missing invoice within 3 months of tour completion.

• Handle emergency phone duties.

We are looking for the following skills & experience:

• For the position, we expect that you speak English both written and spoken.

• Good knowledge of Scandinavian destinations & preferably with relevant experience from an incoming agency or similar.

• Effective communication and collaboration abilities.

• Previous Experience working with booking system NITRO is preferable but not mandatory.

• Strong organizational skills and attention to detail.

• Relevant education or coursework is a plus.

• Good computer skills and fluency with Microsoft office package

In our team we value those personal traits:

• Able to keep deadlines.

• Structured and good at planning

• Good negotiation skills.

• Commitment to deliver results.

• Willingness to assume more responsibility and grow in your role.

• You are friendly, positive, a good team player and most importantly service-minded.

What will you get from working at Nordmc?

• A position with responsibility and visibility.

• Training and development on the job. We commit to helping you to be your best.

• A positive and energetic team which helps one another.

• An international environment

• Bright and creative office located in the heart of Copenhagen

• According to skills and attitude - possibilities to develop to other existing positions within the company.

• Salary - according to qualifications.

If you're ready to take on an exciting role in a dynamic environment, where your attention to detail and problem-solving skills will be valued, please send your CV and cover letter to: career@nordmc.com.